playson Privacy Policy

playson ("playson", "we", "us", "our") operates the online gaming platform accessible at playson.net. playson is the data controller responsible for the personal information collected from players who register and interact with the playson website and associated services. playson operates within the PAGCOR regulatory framework and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

This Privacy Policy applies to all individuals who visit, register on, or interact with the playson platform — including players based in Metro Manila, Cebu, Davao, Quezon City, Makati, and every other part of the Philippines. By creating a playson account or continuing to use the playson platform, you acknowledge that you have read and understood this Privacy Policy.

playson collects the following categories of personal data from players. We only collect what is necessary and proportionate to the purpose for which it is collected.

playson does not collect sensitive personal data (such as biometric data, health records, or political opinions) except where strictly required by law or as part of a specific responsible gaming assessment that you voluntarily participate in.

playson collects personal data through the following channels:

• Direct interactions: When you register a playson account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide us with personal data directly.
• Automated technologies: When you browse or use the playson platform, we automatically collect technical and usage data through cookies, server logs, and similar technologies. This includes your IP address, device identifiers, and session behaviour.
• Third-party payment providers: When you use GCash, Maya, GrabPay, BPI, BDO, Metrobank, UnionBank, InstaPay, PesoNet, 7-Eleven CLiQQ, or other accepted payment methods, those providers may share transaction confirmation data with playson for the purpose of crediting or debiting your account balance.
• Identity verification partners: playson works with licensed third-party KYC providers to verify the identity documents you submit during registration. These providers may return a verification result and a confidence score to playson.
• Regulatory authorities: In certain circumstances, playson may receive data about players from PAGCOR or other Philippine regulatory authorities in connection with compliance obligations.

playson uses your personal data for the following specific purposes. We will only use your data for a purpose that is compatible with why it was originally collected, unless we have obtained your separate consent or are required by law to do so.

• Account registration and management: To create and maintain your playson account, verify your identity, and keep your account details up to date.
• Payment processing: To process deposits and withdrawals through your chosen Philippine payment method and to maintain accurate financial records.
• Regulatory compliance: To fulfil playson's obligations under PAGCOR licensing requirements, Philippine anti-money laundering laws, and the Data Privacy Act. This includes identity verification, transaction monitoring, and mandatory reporting to relevant authorities.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services. Support conversations may be recorded for quality assurance purposes.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited conduct on the playson platform.
• Responsible gaming: To monitor your gaming patterns for signs of problem gambling and to enforce self-exclusion requests, deposit limits, and cooling-off periods that you have set.
• Personalisation: To tailor your playson experience, recommend relevant games, and deliver promotions that are appropriate to your gaming history and preferences, where you have consented to receive such communications.
• Platform improvement: To analyse aggregate, anonymised usage data to improve the performance, design, and features of the playson platform.

Under the Philippine Data Privacy Act and applicable data protection principles, playson relies on the following legal bases for processing your personal data:

• Contract performance: Processing is necessary to perform the contract between you and playson — i.e., to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Processing is required to comply with playson's legal obligations under PAGCOR regulations, Philippine AML laws (Republic Act No. 9160 as amended), and the Data Privacy Act (RA 10173).
• Legitimate interests: playson processes certain data on the basis of its legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, playson relies on your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing prior to withdrawal.

playson does not sell, rent, or trade your personal data to any third party for their own marketing purposes. playson may share your personal data with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

• Payment service providers: GCash, Maya, GrabPay, BPI, BDO, Metrobank, UnionBank, InstaPay, PesoNet, 7-Eleven CLiQQ, Coins.ph, and USDT TRC20 wallet providers — for the sole purpose of processing your financial transactions.
• KYC and identity verification providers: Licensed third-party identity verification services that process your government ID and selfie data to confirm your identity and age.
• Game technology providers: Software providers whose games are hosted on the playson platform may receive anonymised session data necessary to deliver gameplay and calculate RTP outcomes.
• IT infrastructure and cloud providers: Hosting, database, and security service providers who process data on playson's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants who are subject to professional confidentiality obligations.

All third-party data processors engaged by playson are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with playson's documented instructions.

playson uses cookies and similar technologies (including web beacons, pixel tags, and local storage) to operate the playson platform effectively and to improve your experience. Below is a summary of the types of cookies playson uses:

• Strictly necessary cookies: These are essential for the playson platform to function. They enable core features such as secure login sessions, account navigation, and transaction processing. These cookies cannot be disabled without significantly impairing the functionality of the site.
• Performance and analytics cookies: These cookies collect anonymised data about how players use the playson platform — such as which pages are visited most frequently and how long sessions last — to help us improve performance and usability.
• Functionality cookies: These cookies remember your preferences (such as language settings and display options) so that your playson experience is personalised on repeat visits.
• Marketing cookies: With your consent, playson may use cookies to deliver relevant promotional content based on your gaming interests and previous interactions with the platform.

playson retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active playson account, plus a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML legislation.
• Customer support records: Retained for three (3) years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained until you withdraw your consent or for three (3) years from the date of consent, whichever is earlier.
• Technical and usage logs: Retained for up to twelve (12) months for security monitoring and fraud prevention purposes, after which they are anonymised or deleted.

When personal data is no longer required for any lawful purpose, playson will securely delete or anonymise it in accordance with its data destruction policy.

playson takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the playson platform;
• AES-256 encryption for personal and financial data stored in playson's databases;
• Multi-factor authentication requirements for all playson staff accessing production systems;
• Role-based access controls ensuring that staff can only access the personal data necessary for their job function;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• 24/7 intrusion detection and security monitoring systems;
• Regular staff training on data protection and information security best practices.

While playson takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are also responsible for protecting your own playson account credentials and for ensuring you log out after each session.

Under the Philippine Data Privacy Act (RA 10173), you have the following rights in relation to your personal data held by playson. These rights may be exercised by contacting our Data Protection Officer as set out in Section 15 of this Privacy Policy.

• Right to be informed: You have the right to know that playson is collecting your personal data, the purposes for which it is processed, and who it may be shared with. This Privacy Policy serves as playson's primary notice to you of these matters.
• Right of access: You may request a copy of the personal data that playson holds about you, together with information about how it is being used.
• Right to correction: If any personal data playson holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you have the right to request that playson delete your personal data — for example, where it is no longer necessary for the purpose for which it was collected, subject to playson's legal retention obligations.
• Right to object: You have the right to object to playson processing your personal data on the basis of legitimate interests, including for direct marketing purposes.
• Right to data portability: Where technically feasible, you may request that playson provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to lodge a complaint: If you believe that playson has violated your data privacy rights, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) at privacy.gov.ph.

If playson discovers or is notified that it has collected personal data from a person under 21 years of age, it will immediately suspend the relevant account, delete the personal data in question, and void any associated transactions. If you are a parent or guardian and believe that your child has registered a playson account, please contact our support team immediately at [email protected].

playson takes its responsibility in this area seriously and employs age verification checks during the registration process as well as KYC procedures that include verification of government-issued identification showing date of birth. Any agent found to have assisted a minor in registering a playson account will be permanently banned and referred to the appropriate Philippine authorities.

With your consent, playson may send you promotional communications about new games, bonuses, special offers, and platform updates via email, SMS, or in-app notifications. We aim to make our marketing relevant and useful to Filipino players — not overwhelming or intrusive.

You can update your marketing preferences at any time through your playson account settings, or by clicking the unsubscribe link in any marketing email you receive from playson. Withdrawing consent for marketing communications will not affect your ability to use the playson platform or receive essential transactional notifications about your account.

Even if you opt out of marketing communications, playson will continue to send you essential service notifications — such as deposit confirmations, withdrawal status updates, security alerts, and important changes to our terms or policies — as these are necessary for the operation of your account.

playson's primary operations and data storage are based in the Philippines. However, some of the third-party service providers that playson uses — including cloud infrastructure providers and game technology partners — may process data in jurisdictions outside the Philippines.

Where playson transfers personal data outside the Philippines, it ensures that appropriate safeguards are in place in accordance with the Data Privacy Act and NPC guidance. These safeguards include:

• Contractual clauses between playson and the receiving party that require the recipient to protect your data to a standard equivalent to Philippine law;
• Transfers to countries that the NPC has determined provide an adequate level of data protection;
• Binding corporate rules where applicable within corporate groups.

You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting the playson Data Protection Officer.

playson reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable Philippine law, regulatory requirements, business practices, or platform features. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page;
• Display a prominent notice on the playson platform informing you of the change;
• Where the changes significantly affect how we process your personal data, send you a direct notification via email or in-app message.

Your continued use of the playson platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the playson platform and may request deletion of your account and personal data as described in Section 10 above.

We encourage you to review this Privacy Policy periodically to stay informed about how playson is protecting your personal information. Archived versions of previous Privacy Policy editions are available upon request from our Data Protection Officer.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way playson handles your personal data, please contact our Data Protection Officer (DPO). The playson DPO is responsible for overseeing compliance with the Philippine Data Privacy Act and for responding to data subject rights requests.

If you are not satisfied with playson's response to your data privacy concern, you have the right to lodge a formal complaint with the Philippine National Privacy Commission (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.

playson is committed to working constructively with you and with the NPC to resolve any data privacy concerns promptly and fairly. We take every privacy concern seriously and treat all reports with the confidentiality they deserve.